Terms of Service

1. Acceptance of Terms

These Terms form a legally binding agreement between you and TECMOCSY COMPANY LIMITED ("TECMOCSY"). Access to or use of tecmocsy.com constitutes full acceptance of these Terms and our Privacy Policy.

2. Eligibility, Registration and Third-Party Login

You must be 18 years of age or older, or hold equivalent legal capacity in your jurisdiction. Registration requires accurate personal information including your first name and last name, email address, phone number, and country of residence. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

When placing an order, we collect your delivery address. For buyers in Tanzania, this includes the full administrative hierarchy: Region (Mkoa), District (Wilaya), Ward (Kata), Village or Street (Kijiji/Mtaa), and house or building number. For individual buyers we collect first name and last name. For company buyers we also collect company name, and optionally TIN (Tax Identification Number) and VAT registration number. For government entities we collect the organisation name and optionally TIN. For buyers in countries or regions where we do not have a physical presence, we collect standard free-text address fields: street address, city or town, postal code, and country.

Google Sign-In and Social Login: TECMOCSY offers the option to create an account or log in using your Google account. When you use this option, Google shares only the following data with us: your display name, email address, and profile picture. We do not receive access to your contacts, calendar, location, Google Drive, or any other Google data. This information is used solely for account creation and authentication and is handled as described in our Privacy Policy. You may disconnect your Google login at any time from your account settings. Our use of data received via Google Sign-In complies with Google's API Services User Data Policy.

3. How TECMOCSY Works

TECMOCSY COMPANY LIMITED is the seller of every product listed on this platform. All contracts of sale are between the buyer and TECMOCSY COMPANY LIMITED. TECMOCSY sources goods from manufacturers and certified suppliers, verifies the goods, and sells them directly to buyers. All refunds, returns, delivery accountability, and dispute resolution are handled exclusively by TECMOCSY COMPANY LIMITED. Where a product carries a manufacturer's warranty, TECMOCSY will assist you in contacting the manufacturer and submitting your claim — see Section 12 for the full scope of that assistance.

Merchant of Record: When you pay on tecmocsy.com, your money goes directly to TECMOCSY COMPANY LIMITED — not to a third party, not to a marketplace, and not to any payment middleman. We are the company selling you the product, and we are fully responsible for processing your payment, handling the taxes on the sale, managing any refunds or returns, and dealing with payment disputes if they arise. If something is not right with your order or your payment, you come to us — we own it from start to finish.

TECMOCSY COMPANY LIMITED is a limited liability company incorporated in the United Republic of Tanzania. "TECMOCSY" is a registered service mark of TECMOCSY COMPANY LIMITED.

4. Product Accuracy and Pricing

TECMOCSY makes reasonable efforts to provide accurate product information. The following should be noted:

• Images and videos: Product images and videos are for illustrative purposes only. Minor variations in colour, appearance, or product presentation may occur due to display settings, lighting, batch production differences, or video production context. Videos do not constitute a guarantee of exact product specifications.
• Specifications: Dimensions, weights, and technical specifications are as confirmed in your order confirmation. For bulk B2B orders, full specification sheets are provided upon request before order placement.
• Pricing errors: If a product is listed at an incorrect price due to a system or human error, TECMOCSY reserves the right to cancel the order and issue a full refund. You will be notified before any cancellation is processed and given the option to proceed at the correct price.
• Price changes: Prices may change at any time without notice. Price changes do not affect orders that have already been confirmed and paid.
• Taxes and fees: Tanzanian applicable taxes, delivery fees, and any applicable charges are displayed at checkout and are not included in the listed price unless explicitly stated.
• Volume discounts: Certain products carry an automatic quantity discount that is applied when a buyer orders at or above a stated minimum quantity. Any such discount is clearly indicated on the product listing and reflected in the order confirmation. TECMOCSY may also, at its sole discretion, apply a manual discount to any unpaid order before payment is processed. All discounts are shown on the order summary and receipt and do not affect any other provision of these Terms.

5. Supplier Relationships

TECMOCSY sources products from manufacturers and certified suppliers worldwide — that is TECMOCSY's internal supply chain. As a buyer, you have no direct relationship with those suppliers or manufacturers for any commercial matter. You cannot contact them, make claims against them, or hold them responsible for your order.

What TECMOCSY is responsible for: Your order, your payment, your delivery, and any refund, return, or transaction dispute. All of these come to TECMOCSY COMPANY LIMITED — not to any supplier or manufacturer.

Manufacturer warranty (product quality and defects): Where a product carries a manufacturer's warranty covering quality defects or manufacturing faults, that warranty is the manufacturer's own commitment and is stated in the documentation shipped with the product. TECMOCSY will assist you in submitting a warranty claim to the relevant manufacturer where applicable. Product defects and manufacturing faults covered under a manufacturer's warranty are governed by that manufacturer's warranty terms — this falls outside TECMOCSY's transaction responsibility.

6. Buyer Obligations

Buyers must:

• Provide accurate and complete information at checkout, including delivery address
• Use official TECMOCSY payment methods for all purchases
• Not initiate fraudulent payment disputes without legitimate basis
• Contact TECMOCSY directly to resolve any order issues before escalating to their bank or card issuer
• Ensure the delivery address provided is accurate and accessible — TECMOCSY is not liable for failed or misdirected deliveries caused by incorrect address information provided by the buyer

7. Payments and International Orders

All payments are made directly to TECMOCSY COMPANY LIMITED. Accepted payment methods include mobile money (M-Pesa, MIXX BY YAS, Airtel Money, Halopesa), debit and credit cards (Visa, Mastercard, and other major cards), Pesapal, and direct bank wire transfer. Bank transfer details are provided at checkout when selected. All transactions are SSL-encrypted and PCI DSS compliant.

Title and Risk of Loss: Title to products and risk of loss pass to the buyer upon confirmed delivery to the buyer's designated delivery address. For orders that are lost, damaged in transit, or significantly delayed, contact [email protected] within 7 days of the estimated delivery date.

International Orders: For orders shipped outside Tanzania:

• Payment currency: USD is the default transaction currency for all buyers outside Tanzania. Prices are displayed in multiple currencies for convenience, but international orders settle in USD unless a local currency has been enabled for your country.
• Delivery: International orders are fulfilled via global or continental courier partners, including major international carriers and pan-African distribution networks. Estimated delivery timelines are provided at checkout based on the destination.
• Country availability: Not all products are available for delivery to every country. Each product listing shows which countries it can be shipped to. If a product is not available for delivery to your country, you will not be able to place an order or have it shipped to that location.
• Customs duties, import taxes, and clearance fees are the buyer's sole responsibility and are not included in the product price or shipping fee quoted by TECMOCSY
• TECMOCSY does not pre-pay import duties or act as an importer of record on behalf of buyers
• International delivery timelines may be affected by customs clearance delays beyond TECMOCSY's control
• Certain products may be subject to export restrictions or may be prohibited for importation into certain countries; TECMOCSY will notify buyers if an order cannot be fulfilled due to trade restrictions, and a full refund will be issued

8. Prohibited Conduct

Users of this platform must not:

• Provide false account information or misrepresent their identity
• Purchase restricted, controlled, or unlawful goods in their country of import or residence
• Use the platform to launder money, commit fraud, or circumvent financial regulations
• Initiate fraudulent payment disputes without legitimate basis
• Scrape, copy, or reproduce platform content without prior written permission
• Interfere with platform operations, security, or other users' accounts
• Use a single account to purchase on behalf of multiple undisclosed parties without TECMOCSY's written approval
• Use the platform for any purpose that violates applicable Tanzanian law or the law of the buyer's jurisdiction

9. Account Suspension and Termination

TECMOCSY reserves the right to suspend or permanently terminate any account, with or without notice, where:

• These Terms have been violated
• Fraudulent payment disputes have been initiated
• Prohibited conduct has occurred
• False or misleading information was provided during registration or at checkout
• The account is being used for unlawful activities

Suspended or terminated accounts may lose access to order history and platform features. TECMOCSY will make reasonable efforts to preserve your personal data in accordance with our Privacy Policy. You may close your own account at any time by contacting [email protected].

10. Orders, Cancellations and Refunds

An order is confirmed when payment is completed. A confirmation is sent to your registered email address.

• Cancellation before dispatch: A full refund is issued within 5 business days. Email [email protected] with your order number as soon as possible.
• Cancellation after dispatch: Orders that have already been dispatched follow the return process instead (see Section 11).
• Digital products: All sales of digital products are final. No refunds are available for digital products under any circumstances. Please review all product details carefully before purchasing.
• Defective or wrong item: A full refund or replacement is issued for items that do not match their listed description or arrive damaged. Reports must be submitted within 7 days of the date you receive the goods, with supporting photographs demonstrating the defect or mismatch.

11. Returns

Physical goods are eligible for return within 7 calendar days of the date you receive the goods, provided the following conditions are met:

• The item is returned in its original, intact packaging
• The item is unused (other than reasonable inspection)
• Proof of purchase (order number or email receipt) is included

How to initiate a return: Email [email protected] with: (1) your order number, (2) a clear description of the issue, and (3) photographs of the item and its packaging. Our team will respond within 3 business days with return instructions and a return authorisation number.

• Defective or wrong items: All return shipping costs are covered by TECMOCSY.
• Change-of-mind returns: The buyer bears the return shipping cost. Items must be in original, resalable condition.

Digital products are not eligible for return or refund. All digital product sales are final and non-reversible. Custom-made or made-to-order items and perishables are also not eligible for return.

12. Manufacturer Warranties

Important: TECMOCSY has no responsibility for manufacturer warranties. Any warranty on a product is between you and the manufacturer directly. TECMOCSY is the seller — we sell the goods but we do not make them. Nothing in this section removes or limits any rights you have under Tanzania's Sale of Goods Act (Cap. 214) or other applicable mandatory law that cannot be excluded by contract.

Some products come with a warranty from their manufacturer, as noted on the product listing. Here is what that means in practice:

• Within 7 days of receiving your order — contact [email protected]. We will deal with the problem directly under our returns policy (Section 11).
• After 7 days — the warranty is between you and the manufacturer, not TECMOCSY. We will help you find the manufacturer's contact information and assist you in submitting your warranty claim. We cannot guarantee any outcome — the decision is the manufacturer's alone, and we cannot be held responsible for the result.
• A manufacturer's warranty is void if the product was misused, modified, or damaged by the buyer.

Products with no stated manufacturer warranty are sold as-is after the 7-day return window.

13. Dispute Resolution

We aim to resolve all issues promptly and fairly. If you have a problem with your order:

1. Step 1 — Contact Sales: Email [email protected] with a description of the issue and your order number. We respond within 3 business days.
2. Step 2 — Escalation: If the issue is not resolved within 14 days, you may escalate by written notice to [email protected]. TECMOCSY will conduct a senior review and respond within 7 days.
3. Step 3 — Mediation or Courts: Disputes that cannot be resolved through correspondence will proceed to voluntary mediation or the courts of Tanzania as set out in Section 17.

Payment disputes (chargebacks): Buyers are required to contact TECMOCSY directly before initiating a chargeback or payment dispute with their bank or card issuer. We ask that you allow us reasonable time to resolve the matter first. Fraudulent or premature chargeback filings may result in account suspension and the recovery of any associated costs.

14. Intellectual Property

The TECMOCSY platform, logo, "TECMOCSY" service mark, software, and all associated content are the property of TECMOCSY COMPANY LIMITED. No part of the platform may be reproduced, distributed, or transmitted in any form without prior written permission from TECMOCSY COMPANY LIMITED. Product images, descriptions, and specifications supplied by manufacturers remain the property of their respective owners and are used under licence.

15. Events Outside Our Control

Sometimes things happen that are completely outside TECMOCSY's control — situations that no amount of effort on our part can prevent. When that happens, we cannot be held responsible for delays or for not being able to deliver your order.

Examples of such events:

• Floods, earthquakes, severe storms, or other natural disasters
• Disease outbreaks or government orders that shut down trade or transport
• Government-imposed port or border closures, trade bans, or sanctions
• Large-scale strikes or civil unrest
• Power grid or internet infrastructure failures

If one of these situations affects your order, we will let you know as soon as we can and give you options — including a full refund if we are not able to deliver within a reasonable time.

16. Limitation of Liability

TECMOCSY's total liability for any claim arising out of a purchase is limited to the amount you paid for the specific order giving rise to that claim. TECMOCSY's aggregate liability for all other claims is limited to amounts paid to TECMOCSY in the 90 days preceding the claim. In no event will TECMOCSY be liable for lost profits, loss of data, loss of business opportunity, or any consequential, incidental, or punitive damages, even if advised of the possibility of such damages.

17. Governing Law

These Terms are governed by the laws of the United Republic of Tanzania. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of Dar es Salaam, Tanzania.

18. Modifications

Material changes will be communicated by email and in-platform notification at least 14 days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the revised Terms. The current version of these Terms is always available at tecmocsy.com/terms-of-service/.

19. Sponsored Content and Advertising

TECMOCSY offers paid advertising placements on tecmocsy.com and its official social media channels to manufacturers, brands, and business service providers seeking visibility among TECMOCSY's B2B audience. Advertising is a commercial service offered alongside TECMOCSY's core trading and distribution business.

• Disclosure. All sponsored content and paid advertisements on tecmocsy.com are clearly labelled "Sponsored", "Advertisement", or an equivalent disclosure so that users can distinguish paid placements from TECMOCSY's own product listings and editorial content.
• No change to seller status. Advertising on tecmocsy.com does not create a marketplace arrangement. TECMOCSY COMPANY LIMITED remains the sole seller of all products on the platform. An advertiser paying for a placement is not selling through TECMOCSY and has no contractual relationship with buyers through TECMOCSY.
• Advertiser responsibility. Advertisers are solely responsible for the accuracy, legality, and compliance of the content they submit. TECMOCSY does not independently verify every claim in third-party advertising materials and accepts no liability for losses arising from reliance on advertiser claims.
• TECMOCSY's editorial control. TECMOCSY reserves the sole right to accept, reject, modify, or remove any advertisement at any time without notice and without liability to the advertiser, including where content does not meet TECMOCSY's quality standards or platform guidelines.
• Social media advertising. Paid brand promotions on TECMOCSY's official social media channels comply with the applicable platform's rules (e.g., Instagram, Facebook, TikTok, YouTube, WhatsApp) and any applicable advertising disclosure regulations. TECMOCSY's social media advertising service is separate from tecmocsy.com and is governed by the commercial agreement between TECMOCSY and the advertiser.
• Prohibited advertising content. TECMOCSY will not accept advertising for illegal goods or services, restricted or controlled substances, misleading or defamatory content, competing e-commerce or marketplace platforms, or any category TECMOCSY determines is inappropriate for its B2B audience.
• No outcomes guaranteed. TECMOCSY does not guarantee any specific sales, clicks, impressions, leads, or commercial outcomes from advertising placements. Advertising is a paid service; payment does not entitle the advertiser to any specific result.

For advertising enquiries and pricing, contact [email protected].

20. Distribution and Supply Partnerships

TECMOCSY actively considers distribution and supply partnerships with manufacturers and certified suppliers who wish to have their products sourced, listed, and sold across Africa through tecmocsy.com.

• Nature of the partnership. A distribution partnership means TECMOCSY agrees to source, stock, list, and sell a manufacturer's products through tecmocsy.com at prices set by TECMOCSY. TECMOCSY then sells those products to buyers as TECMOCSY's own inventory. This is a supply and distribution relationship — not a reseller or marketplace arrangement. Buyers purchase from TECMOCSY, not from the manufacturer.
• TECMOCSY remains Merchant of Record. In all transactions involving partner manufacturer products, TECMOCSY COMPANY LIMITED is the seller and Merchant of Record. Buyers have no direct commercial relationship with the partner manufacturer. All orders, payments, refunds, returns, and disputes are handled exclusively by TECMOCSY.
• Written agreement required. No distribution partnership is formed by enquiry, discussion, or informal agreement alone. All partnerships require a signed written distribution agreement between TECMOCSY COMPANY LIMITED and the manufacturer. Verbal or implied partnerships have no legal effect.
• TECMOCSY's discretion. TECMOCSY reserves the sole right to accept or decline any partnership proposal, to set its own retail pricing, to determine which products to list, and to determine the scope and duration of the partnership.
• No exclusivity unless stated. Unless explicitly set out in the written agreement, TECMOCSY is not obligated to distribute a manufacturer's products exclusively and may distribute competing products.
• Quality and compliance. Partner manufacturers must ensure products supplied meet applicable safety, labelling, and quality standards for the target markets. Products that do not meet TECMOCSY's standards may be removed from the platform without notice.
• Intellectual property licence. By entering a distribution partnership, the manufacturer grants TECMOCSY a non-exclusive licence to use its brand name, trademarks, product images, videos, descriptions, and related materials solely for listing and promoting the manufacturer's products on tecmocsy.com and TECMOCSY's marketing channels during the partnership term.
• Termination. Either party may terminate the partnership in accordance with the signed agreement. On termination, TECMOCSY may remove the manufacturer's products from the platform. Orders placed before termination are fulfilled by TECMOCSY under these Terms.

Manufacturers and suppliers interested in a distribution partnership should contact [email protected].