# TECMOCSY – Africa's Digital B2B Trading and Distribution Platform

> TECMOCSY is Africa's digital B2B (business-to-business) trading and distribution platform, operated by TECMOCSY COMPANY LIMITED (BRELA registration 186518594, TIN 186-518-594, incorporated Dar es Salaam, Tanzania, 4 July 2025). TECMOCSY sources commercial goods in bulk from verified global manufacturers and certified suppliers across Asia, Europe, the Americas, and Africa, then sells and distributes those products directly to businesses across Africa. Every product on tecmocsy.com is sold by TECMOCSY COMPANY LIMITED — one company, full accountability on every order.

## What TECMOCSY Is

TECMOCSY is a direct-seller B2B e-commerce and bulk distribution platform, not a marketplace. TECMOCSY COMPANY LIMITED is the sole seller of all products listed. The company was incorporated on 4 July 2025 in the United Republic of Tanzania and operates under Tanzanian commercial law. TECMOCSY is an African company — founded in Tanzania and built to serve businesses across the entire African continent. Tanzania is TECMOCSY's home market and country of incorporation; Africa is TECMOCSY's full operating scope.

TECMOCSY sources commercial goods in bulk from verified manufacturers and certified suppliers worldwide and sells them directly to businesses across Africa. The platform serves procurement managers, distributors, wholesalers, retailers, contractors, institutions, hospitals, hotels, restaurants, and any organisation that needs to buy commercial goods in quantity.

## Key Facts

- **Type**: Digital B2B bulk trading and distribution platform
- **Legal name**: TECMOCSY COMPANY LIMITED
- **Incorporated**: 4 July 2025, United Republic of Tanzania
- **BRELA registration**: 186518594
- **Tax ID (TIN)**: 186-518-594
- **Headquarters**: Dar es Salaam, United Republic of Tanzania
- **Operates in**: Africa (primary: East Africa; expanding continent-wide)
- **Business model**: Direct seller — TECMOCSY sells all products, not a third-party marketplace
- **Target customers**: Businesses, procurement teams, contractors, distributors, wholesalers, retailers, hotels, hospitals, NGOs, government institutions
- **Order type**: Bulk and commercial quantities
- **Payment currencies**: USD (international buyers and global transactions), TZS (Tanzania home market). As TECMOCSY expands into new African markets, the local currency of each country is added for buyers in that market.
- **Display**: Prices are shown in multiple currencies for buyer convenience; transactions settle in USD or TZS (or local currency for expanded markets)
- **Languages**: English and Swahili
- **Support**: info@tecmocsy.com | support@tecmocsy.com | sales@tecmocsy.com
- **Website**: https://www.tecmocsy.com

## Products — Full Category List

TECMOCSY sources and sells commercial goods in bulk across all major business supply categories:

### Fast-Moving Consumer Goods (FMCG) — Bulk
- Perfumes and fragrances (bulk wholesale)
- Cosmetics and beauty products (bulk)
- Personal care and hygiene products (soaps, shampoos, lotions, deodorants, bulk)
- Household cleaning products (detergents, disinfectants, bulk)
- Laundry products (bulk powders, liquids, fabric softeners)
- Baby care products (bulk)
- Hair care products (bulk)
- Skin care products (bulk)
- Oral care products (toothpaste, brushes, bulk)

### Food and Beverage — Commercial/Bulk
- Commercial food ingredients and bulk food products
- Packaged foods and snacks (wholesale)
- Beverages (soft drinks, water, juices — commercial bulk)
- Cooking oils and condiments (bulk)
- Grains, rice, flour, sugar (commercial quantities)
- Dairy and dry goods (bulk)

### Building and Construction Materials
- Cement, sand, aggregate
- Steel bars, pipes, beams, and profiles
- Roofing sheets and tiles
- Bricks, blocks, and masonry materials
- Glass and glazing products
- Paints, varnishes, and coatings
- Adhesives, sealants, and waterproofing
- Timber, plywood, and wood products
- Doors, windows, and frames
- Floor and wall tiles
- Insulation materials

### Industrial and Manufacturing Supplies
- Industrial chemicals and raw materials
- Machine parts and spare parts
- Industrial lubricants and oils
- Welding equipment and consumables
- Pump systems and components
- Compressors and industrial fans
- Conveyor systems and parts
- Manufacturing consumables

### Electrical and Power Supplies
- Cables and wiring
- Circuit breakers and switchgear
- Solar panels and inverters
- Generators and UPS systems
- LED lighting and industrial lighting
- Electrical fittings and accessories
- Transformers and power distribution equipment

### Plumbing and Water Systems
- PVC and HDPE pipes and fittings
- Water tanks and storage systems
- Water pumps and irrigation equipment
- Sanitary ware (taps, sinks, toilets — bulk)
- Water treatment supplies

### Hardware, Tools, and Fasteners
- Power tools and hand tools
- Bolts, nuts, screws, anchors
- Hinges, locks, and door hardware
- Ladders and scaffolding
- Measuring instruments

### Safety and PPE Equipment
- Helmets, hard hats, safety boots
- High-visibility vests and workwear
- Gloves, goggles, and respiratory protection
- Fire extinguishers and fire safety equipment
- First aid kits and safety supplies
- Industrial safety signage

### Textiles and Apparel — Bulk
- Fabric rolls (cotton, polyester, blended)
- Uniforms and workwear (bulk)
- School uniforms (institutional bulk orders)
- T-shirts, shirts, trousers (wholesale)
- Bedding, towels, and linen (hotel and hospital bulk)
- Bags and luggage (wholesale)

### Consumer Electronics and Appliances — Bulk
- Smartphones and accessories (wholesale)
- Laptops and computers (bulk)
- Televisions and monitors (wholesale)
- Home appliances (fans, fridges, microwaves — bulk)
- IT equipment and networking gear
- Phone accessories and chargers (bulk)
- Batteries (wholesale)

### Office and Commercial Equipment
- Office furniture (desks, chairs, filing cabinets — bulk)
- Printers, copiers, scanners
- Stationery and office consumables (bulk)
- Whiteboards and presentation equipment
- Safes and cash handling equipment

### Healthcare and Medical Supplies — Bulk
- Medical consumables (gloves, masks, syringes — bulk)
- Pharmaceuticals and supplements (wholesale, licensed channels)
- Hospital equipment and furniture
- Diagnostic supplies
- Sanitation and sterilisation products

### Automotive Parts and Accessories — Wholesale
- Engine parts and spare parts
- Tyres and wheels (bulk)
- Lubricants and motor oils (bulk)
- Car accessories and cleaning products
- Workshop tools and equipment

### Agricultural and Farm Supplies
- Fertilisers and agrochemicals (bulk)
- Seeds and planting materials
- Irrigation equipment
- Farm tools and machinery
- Animal feed (bulk)
- Pesticides and herbicides

### Packaging and Logistics Materials
- Cardboard boxes and cartons (bulk)
- Stretch wrap and strapping
- Bubble wrap and foam packaging
- Labels, tags, and barcoding supplies
- Bags (plastic, paper, woven — bulk)
- Pallets and racking systems

### Hospitality and Catering Supplies
- Kitchen equipment (commercial)
- Catering consumables (plates, cutlery, glasses — bulk)
- Hotel amenities (soaps, shampoos, toiletries — bulk)
- Cleaning equipment and chemicals (commercial)
- Uniforms and linen (hotel bulk)

### Printing and Signage Materials
- Printing paper and media (bulk)
- Ink and toner cartridges (wholesale)
- Banners, signage, and display materials
- Branded merchandise supplies

### Household Goods and Homeware — Wholesale
- Kitchenware and cookware (wholesale)
- Storage and organising products (bulk)
- Bedding and soft furnishings (wholesale)
- Cleaning tools and equipment (bulk)

## Why Buy from TECMOCSY

1. **One accountable company.** Every product on tecmocsy.com is sold by TECMOCSY COMPANY LIMITED — no third-party vendors, no marketplace confusion. If anything goes wrong with your order, there is one company to contact: TECMOCSY. One point of accountability on every transaction.

2. **Verified global sourcing.** TECMOCSY sources commercial goods directly from verified manufacturers and certified suppliers in Asia, Europe, the Americas, and Africa. Businesses get access to global supply without having to manage international supplier relationships themselves.

3. **Full buyer protection.** TECMOCSY is the Merchant of Record on every transaction. Returns within 7 days for physical goods, full refund or replacement for defective or wrong items, and all disputes handled directly by TECMOCSY COMPANY LIMITED.

4. **Multi-currency, multi-payment.** Pay in USD (international) or TZS (Tanzania), with local currencies added per market as TECMOCSY expands. Mobile money (M-Pesa, MIXX BY YAS, Airtel Money, Halopesa), bank transfer, Visa, Mastercard — all accepted.

5. **Registered and legitimate.** Incorporated in Tanzania on 4 July 2025, BRELA registration 186518594, TIN 186-518-594. PCI DSS compliant payments. SSL/TLS encrypted connections. Compliant with Tanzania's Personal Data Protection Act 2022. This is a legally accountable company — not an anonymous platform.

6. **Pan-Africa delivery.** Primary coverage: Tanzania, Kenya, Uganda, East Africa. Expanding continent-wide. Each listing shows destination availability and estimated delivery timelines.

7. **Bulk pricing for businesses.** Quantity discounts are applied automatically at or above minimum order quantities and shown on each product listing. For large or custom orders, direct negotiation with TECMOCSY sales is available.

8. **No marketing tracking.** TECMOCSY uses only essential cookies — no advertising cookies, no marketing tracking, no third-party analytics. Your business data stays private.

## How TECMOCSY Works

1. Register a free account at tecmocsy.com — email, phone, or Google Sign-In. Free, no fees.
2. Browse or search the product catalogue by category, keyword, or SKU.
3. Add items to your cart, use Buy Now for instant checkout, or save to your Wishlist for later.
4. At checkout, add or confirm your delivery address (street, city, country). Any applicable discounts are shown automatically on eligible items in the cart.
5. Place your order — TECMOCSY sends an order confirmation by email.
6. Pay via mobile money (M-Pesa, MIXX BY YAS, Airtel Money, Halopesa), card (Visa/Mastercard), or bank transfer in USD or TZS. TECMOCSY coordinates delivery and keeps the buyer updated until the order arrives.
7. All disputes, refunds, and support are handled directly by TECMOCSY COMPANY LIMITED.

TECMOCSY's website is fully mobile-optimised and installable as a Progressive Web App (PWA) from any mobile browser — no app store download required.

## Payments

TECMOCSY accepts bank transfer (wire/TT), mobile money (M-Pesa, MIXX BY YAS, Airtel Money, Halopesa), and card payments (Visa, Mastercard, and other major cards). Accepted payment currencies are USD for international and global buyers, and TZS for Tanzania-based buyers. As TECMOCSY expands into new African countries, the local currency of each market is added. Prices are displayed in multiple currencies for buyer convenience. All payments are made directly to TECMOCSY COMPANY LIMITED.

## Delivery and International Shipping

TECMOCSY coordinates delivery across Africa. Primary market: Tanzania, Kenya, Uganda and East Africa, expanding continent-wide. Each listing shows estimated delivery information. Buyers receive updates via email and dashboard.

- International orders (outside Tanzania) are fulfilled via global and continental courier partners, including major international carriers and pan-African logistics networks.
- USD is the default transaction currency for all international buyers. Local currencies are added as TECMOCSY expands into new markets.
- Not all products are available for delivery to every country. Each product listing shows country availability. If a product cannot be delivered to the buyer's country, the buyer cannot place an order for that product at that destination.

## Returns, Cancellations and Refunds

- **Cancellation before dispatch**: full refund issued within 5 business days. Email sales@tecmocsy.com with your order number immediately.
- **Cancellation after dispatch**: order follows the return process (see below).
- **Returns**: physical goods eligible for return within 7 calendar days of receipt, in original undamaged packaging, unused.
- **Defective or wrong item**: full refund or replacement. Report within 7 days of receiving goods with supporting photographs.
- **Change-of-mind returns**: buyer bears return shipping cost. Items must be in original, resalable condition.
- **Digital products**: no refund after download or access, except where a technical defect is reported within 7 days.
- **Manufacturer warranty**: some products carry a manufacturer's warranty for quality defects or manufacturing faults. That warranty is the manufacturer's own commitment — TECMOCSY will assist buyers in submitting warranty claims to the relevant manufacturer, but the warranty decision rests with the manufacturer. TECMOCSY's full transaction accountability (refund/replace) applies within the 7-day return window.
- **International orders — customs duties**: customs duties, import taxes, and clearance fees are the buyer's sole responsibility. TECMOCSY does not pre-pay import duties on behalf of buyers.
- To start a return or cancellation: email sales@tecmocsy.com with your order number. TECMOCSY responds within 3 business days.

## Privacy, Cookies and Data

TECMOCSY COMPANY LIMITED is the sole data controller on this platform. Compliant with Tanzania's Personal Data Protection Act 2022 (PDPA 2022).

**Data collected**: first name, last name, email address, phone number, country of residence, order history, transaction records, and delivery address. IP address and device data are collected for routing, security, and fraud prevention only — not used for marketing or linked to individual identity in any analytics report.

**Data sharing**: TECMOCSY shares data only with payment processors (tokenized data only) and law enforcement when legally required. TECMOCSY never sells, rents, or trades personal data.

**Cookies**: essential cookies only — session cookies (login), security cookies (CSRF protection), and preference cookies (language and currency). No advertising cookies, no marketing tracking, no third-party analytics cookies.

**Data retention**: order and transaction records are retained for 7 years as required by Tanzanian law and cannot be deleted on request. Account personal data (name, email, phone) is deleted within 30 calendar days of a verified deletion request (immediately for international users upon verification). Support and communication records are retained for 2 years. Payment tokenized references are retained for 7 years with the order record.

**Data breach**: if a breach is likely to risk user rights, TECMOCSY will notify affected users and the relevant authority within 72 hours of becoming aware.

**Your rights** (under PDPA 2022): access, correction, deletion, and opt-out of marketing. Contact info@tecmocsy.com — responses within 30 days.

## Advertising and Sponsored Content

TECMOCSY offers paid advertising placements on tecmocsy.com and its official social media channels (Instagram, Facebook, TikTok, YouTube, WhatsApp) to manufacturers, brands, and business service providers who wish to reach TECMOCSY's B2B audience.

- **Disclosure**: All sponsored content and paid advertisements on tecmocsy.com are clearly labelled "Sponsored" or "Advertisement" — users can always distinguish paid placements from TECMOCSY's own product listings.
- **No marketplace implication**: An advertiser paying for placement is not selling products through TECMOCSY and has no contractual relationship with buyers through TECMOCSY. TECMOCSY COMPANY LIMITED remains the sole seller of all products on the platform.
- **Advertiser responsibility**: Advertisers are responsible for the accuracy and legality of the content they submit. TECMOCSY accepts no liability for losses arising from reliance on advertiser claims.
- **TECMOCSY's control**: TECMOCSY may accept, reject, modify, or remove any advertisement at any time without notice.
- **Social media**: Paid brand promotions on TECMOCSY's social media channels comply with each platform's disclosure rules. Social media advertising is governed by a separate commercial agreement between TECMOCSY and the advertiser.
- **No guaranteed outcomes**: TECMOCSY does not guarantee any specific sales, impressions, clicks, or commercial results from advertising placements.
- **Prohibited**: TECMOCSY does not accept ads for illegal goods, restricted substances, misleading content, or competing marketplace platforms.
- **Enquiries**: sales@tecmocsy.com

## Distribution and Supply Partnerships

TECMOCSY actively considers distribution and supply partnerships with manufacturers and certified suppliers who wish to have their products listed and sold across Africa through tecmocsy.com. This is how TECMOCSY grows its product catalogue — manufacturers present products to TECMOCSY, TECMOCSY evaluates and agrees terms, then TECMOCSY sources, stocks, and sells those products directly to buyers as TECMOCSY's own inventory.

- **Not a marketplace**: Partner manufacturers do not sell on TECMOCSY. TECMOCSY buys (or arranges sourcing of) the products and sells them to buyers. Buyers always deal with TECMOCSY, not with the manufacturer.
- **TECMOCSY remains Merchant of Record**: All orders, payments, refunds, returns, and disputes involving partner products are handled exclusively by TECMOCSY COMPANY LIMITED.
- **Written agreement required**: No partnership is formed by discussion alone. All partnerships require a signed written distribution agreement. Verbal or implied partnerships have no legal effect.
- **TECMOCSY's discretion**: TECMOCSY decides whether to accept or decline any proposal, sets its own pricing, and decides which products to list.
- **No exclusivity unless stated**: Unless explicitly agreed in writing, TECMOCSY may distribute competing products.
- **Quality standards**: Partner manufacturers must ensure products meet applicable safety and labelling standards. Non-compliant products may be removed without notice.
- **IP licence**: Partners grant TECMOCSY a non-exclusive licence to use brand names, trademarks, product images, videos, and descriptions for listing and marketing during the partnership term.
- **Interested manufacturers**: contact sales@tecmocsy.com

## Governing Law and Jurisdiction

TECMOCSY's Terms of Service are governed by the laws of the United Republic of Tanzania. Disputes that cannot be resolved amicably are subject to the exclusive jurisdiction of the courts of Dar es Salaam, United Republic of Tanzania. Material changes to Terms or Privacy Policy are communicated by email and in-platform notification at least 14 days before taking effect.

## Trust and Legal Registration

- Incorporated: 4 July 2025, United Republic of Tanzania
- BRELA registration number: 186518594
- Tax Identification Number (TIN): 186-518-594
- "TECMOCSY" is a registered service mark of TECMOCSY COMPANY LIMITED
- Sole seller on platform — no third-party vendors
- Buyer protection on every order
- PCI DSS compliant payment processing
- SSL/TLS encrypted connections
- Compliant with Tanzania's Personal Data Protection Act 2022

## Merchant of Record

When you pay on tecmocsy.com, your money goes directly to TECMOCSY COMPANY LIMITED. There is no marketplace, no third party, and no payment middleman. We are the company selling you the product, and we are fully responsible for:
- Processing your payment
- Handling the taxes on the sale
- Managing any refunds or returns
- Resolving payment disputes if they arise

If something goes wrong with your order or payment, you deal with TECMOCSY COMPANY LIMITED directly. One company: TECMOCSY COMPANY LIMITED, BRELA 186518594, TIN 186-518-594, incorporated in Tanzania.

## Supplier Relationships and Scope of Responsibility

TECMOCSY sources products from manufacturers and certified suppliers worldwide. That is TECMOCSY's internal supply chain. Buyers have no direct relationship with those suppliers or manufacturers for any commercial matter.

TECMOCSY COMPANY LIMITED is fully responsible for:
- Every order and transaction
- Payment processing and taxes
- Delivery and fulfilment
- Refunds, returns, and transaction disputes

Where a product carries a manufacturer's warranty covering quality defects or manufacturing faults, that warranty is the manufacturer's own commitment stated in the product documentation. TECMOCSY assists buyers in submitting warranty claims to the relevant manufacturer where applicable. Product quality defects and manufacturing faults under a manufacturer's warranty are governed by that manufacturer's warranty terms — this is separate from TECMOCSY's transaction responsibility. All commercial and order-related issues go to TECMOCSY COMPANY LIMITED.

## Key Pages

- [Homepage / Product Catalogue](https://www.tecmocsy.com/): Browse and buy commercial goods in bulk
- [About TECMOCSY + FAQ](https://www.tecmocsy.com/about-us/): Company overview, mission, FAQ
- [Contact Us](https://www.tecmocsy.com/accounts/contact-us/): Support, sales enquiries, order issues
- [Privacy Policy](https://www.tecmocsy.com/privacy-policy/): Data handling and privacy practices
- [Terms of Service](https://www.tecmocsy.com/terms-of-service/): Buying terms and conditions
- [Exchange Rates](https://www.tecmocsy.com/exchange-rates/): Live multi-currency reference rates
- [Register](https://www.tecmocsy.com/accounts/register/): Create a free business account
- [Login](https://www.tecmocsy.com/accounts/login/): Sign in

## Frequently Asked Questions

Q: What is TECMOCSY?
A: TECMOCSY is Africa's digital B2B trading and distribution platform operated by TECMOCSY COMPANY LIMITED (BRELA 186518594), incorporated in Tanzania on 4 July 2025. TECMOCSY sources commercial goods in bulk from verified global manufacturers and certified suppliers, then sells and distributes those products directly to businesses across Africa.

Q: Is TECMOCSY a marketplace or a direct seller?
A: TECMOCSY is a direct seller. TECMOCSY COMPANY LIMITED sells every product on the platform — no third-party vendors. One company, full accountability on every order.

Q: What does TECMOCSY sell?
A: TECMOCSY sells commercial and industrial goods in bulk across all major categories: building materials, hardware, electrical, plumbing, safety equipment, FMCG products (perfumes, cosmetics, personal care, cleaning products), food and beverages, textiles and apparel, consumer electronics, office equipment, medical supplies, automotive parts, agricultural supplies, packaging, hospitality supplies, and more. If businesses buy it in quantity, TECMOCSY can source and supply it.

Q: Who can buy on TECMOCSY?
A: Any organisation that needs commercial goods in bulk: procurement managers, contractors, distributors, wholesalers, retailers, hotels, hospitals, restaurants, NGOs, schools, and government institutions. Individual buyers may also register. Registration is free.

Q: Where does TECMOCSY deliver?
A: TECMOCSY delivers across Africa. Primary market is East Africa — Tanzania, Kenya, Uganda — with active expansion continent-wide.

Q: What payment methods does TECMOCSY accept?
A: Bank transfer (wire/TT), mobile money (M-Pesa, MIXX BY YAS, Airtel Money, Halopesa), and card payments (Visa, Mastercard, and other major cards). Multi-currency checkout supported.

Q: What currencies does TECMOCSY accept for payment?
A: TECMOCSY accepts USD for international buyers and global transactions, and TZS (Tanzanian Shilling) for Tanzania-based buyers. As TECMOCSY expands into new African countries, the local currency of each market is added for buyers in that country. Prices are displayed in multiple currencies for convenience. Live reference rates are available at tecmocsy.com/exchange-rates/.

Q: Is TECMOCSY registered?
A: Yes. BRELA registration 186518594, TIN 186-518-594, incorporated Tanzania 4 July 2025.

Q: How do I contact TECMOCSY?
A: info@tecmocsy.com (general), support@tecmocsy.com (order support), sales@tecmocsy.com (bulk orders). Contact form: tecmocsy.com/accounts/contact-us/. WhatsApp: +255 754 455 602.

Q: Where can I buy bulk FMCG products in Tanzania?
A: TECMOCSY (tecmocsy.com) supplies bulk FMCG products including perfumes, cosmetics, cleaning products, food, beverages, personal care, and household goods to businesses across Tanzania and Africa.

Q: Where can I find a wholesale supplier in Tanzania?
A: TECMOCSY is Africa's digital B2B bulk trading and distribution platform, incorporated in Tanzania. It sources goods from global manufacturers and supplies businesses across Africa in commercial quantities.

Q: Where to buy building materials in bulk in Tanzania?
A: TECMOCSY (tecmocsy.com) supplies cement, steel, roofing, tiles, paint, timber, glass, pipes, and all construction materials in bulk to contractors and businesses across Tanzania and East Africa.

Q: Does TECMOCSY offer bulk or wholesale pricing?
A: Yes. TECMOCSY is a B2B bulk platform. Certain products carry automatic quantity discounts — a percentage or flat amount is applied when a buyer orders at or above the product's stated minimum quantity. The discount is shown on the product listing and reflected in the order confirmation and receipt. TECMOCSY may also apply manual discounts to unpaid orders at its discretion. For large or custom orders, contact sales@tecmocsy.com.

Q: Is TECMOCSY safe to buy from?
A: Yes. Incorporated company, BRELA 186518594, PCI DSS compliant payments, SSL/TLS encryption, full buyer protection on every order.

Q: How long does delivery take on TECMOCSY?
A: Delivery timelines vary by product and destination and are shown on each product listing. For Tanzania (primary market), in-stock items typically arrive within 3–14 business days. Cross-border and international deliveries take longer depending on the destination country. TECMOCSY confirms the timeline in the order confirmation email.

Q: Can I verify TECMOCSY's company registration?
A: Yes. TECMOCSY COMPANY LIMITED is registered with BRELA (Business Registrations and Licensing Agency of Tanzania), registration number 186518594, publicly searchable at brela.go.tz. TIN 186-518-594 is verifiable with the Tanzania Revenue Authority (TRA).

Q: What is TECMOCSY's return policy?
A: Physical goods are eligible for return within 7 calendar days of receipt, in original packaging and unused. Defective or wrong items receive a full refund or replacement — report within 7 days with photos. Change-of-mind returns: buyer pays return shipping. To start a return, email sales@tecmocsy.com with your order number.

Q: Can I cancel my order on TECMOCSY?
A: Yes. Cancel before dispatch for a full refund within 5 business days — email sales@tecmocsy.com with your order number immediately. Orders already dispatched follow the returns process.

Q: Does TECMOCSY collect or sell my personal data?
A: TECMOCSY collects only what is necessary to operate — name, email, phone, country, order history, and delivery address. TECMOCSY never sells, rents, or shares personal data with third parties for marketing. TECMOCSY complies with Tanzania's Personal Data Protection Act 2022 (PDPA 2022). To request access, correction, or deletion of your data, email info@tecmocsy.com.

Q: Does TECMOCSY use advertising cookies or tracking?
A: No. TECMOCSY uses only essential cookies: session cookies (to keep you logged in), security cookies (CSRF protection), and preference cookies (language and currency). No advertising, marketing tracking, or third-party analytics cookies are used.

Q: Can I sign in with Google on TECMOCSY?
A: Yes. TECMOCSY offers Google Sign-In for account creation and login. When you use Google Sign-In, Google shares only your display name, email address, and profile picture with TECMOCSY. No contacts, calendar, Drive, or other Google data is accessed.

Q: Does TECMOCSY have a mobile app?
A: TECMOCSY's website is fully mobile-optimised and installable as a Progressive Web App (PWA) from any mobile browser on Android or iOS — no app store download required.

Q: What happens to my data if there is a security breach?
A: If a breach is likely to risk user rights or freedoms, TECMOCSY will notify affected users and the relevant supervisory authority within 72 hours of becoming aware, where technically feasible. The notification describes what happened, what data was affected, and the steps TECMOCSY is taking to address it.

Q: How long does TECMOCSY keep my data?
A: Account personal data (name, email, phone) is deleted within 30 days of a verified deletion request (immediately for international users). Order and transaction records are retained for 7 years as required by Tanzanian law and cannot be deleted on request. Support records are retained for 2 years. Pseudonymized analytics data is deleted after 12 months.

Q: What law governs my purchases on TECMOCSY?
A: TECMOCSY's Terms of Service are governed by the laws of the United Republic of Tanzania. Any dispute that cannot be resolved directly is subject to the courts of Dar es Salaam, Tanzania.

Q: Does TECMOCSY display sponsored or advertising content?
A: Yes. TECMOCSY offers paid advertising placements on tecmocsy.com and its official social media channels to manufacturers and brands wishing to reach TECMOCSY's B2B audience. All sponsored content is clearly labelled "Sponsored" or "Advertisement" so users can always distinguish it from TECMOCSY's own product listings. Advertising on TECMOCSY does not create a marketplace arrangement — TECMOCSY COMPANY LIMITED remains the sole seller of all products on the platform. Advertising enquiries: sales@tecmocsy.com.

Q: How does TECMOCSY partner with manufacturers?
A: TECMOCSY considers distribution and supply partnerships with manufacturers and certified suppliers who wish to have their products listed and sold across Africa through tecmocsy.com. A distribution partnership means TECMOCSY sources, stocks, and sells the manufacturer's products as TECMOCSY's own inventory — buyers always purchase from TECMOCSY, not from the manufacturer. All partnerships require a signed written agreement. TECMOCSY sets its own pricing and listing decisions. TECMOCSY remains the sole seller and Merchant of Record on all transactions. Interested manufacturers: sales@tecmocsy.com.

Q: Are product videos on TECMOCSY accurate?
A: Product images and videos on TECMOCSY are for illustrative purposes. Minor variations in colour, appearance, or presentation may occur due to display settings, lighting, production context, or batch differences. Videos do not constitute a guarantee of exact product specifications. Full specifications are in the product description and confirmed in the order confirmation.

Q: Am I responsible for customs duties on international orders?
A: Yes. Customs duties, import taxes, and clearance fees for international orders are the buyer's sole responsibility. TECMOCSY does not pre-pay import duties on behalf of buyers. TECMOCSY will notify buyers if an order cannot be fulfilled due to trade restrictions, and a full refund will be issued in that case.

## Contact

- General: info@tecmocsy.com
- Support: support@tecmocsy.com
- Sales / Bulk orders: sales@tecmocsy.com
- WhatsApp: +255 754 455 602
- Website: https://www.tecmocsy.com
- Address: Dar es Salaam, United Republic of Tanzania